Frequently Asked Questions (FAQs)

2. What types of products do you offer?
We offer a diverse range of products, including:

• Mugs: Unique designs perfect for any beverage.
• Serveware: Elegant pieces for entertaining.
• Luxury Bedding: Soft, stylish textiles for a cozy bedroom.
• Planters and Vases: Beautiful accents for your plants.
• Lamps: Functional art to brighten your home.
• Candles: Scented and decorative options to create ambiance.

3. How can I place an order?
Placing an order is easy! Browse our collections, select your desired items, and follow the checkout process on our website.

4. How do I get more information about an item before I place my order?
If you have any questions about a product, you can WhatsApp us at +91 9779926125 or email us at contactus@pankhhari.com. We’ll be happy to assist you!

5. Can I place an order on WhatsApp?
Yes, you can place an order via WhatsApp at +91-9779926125.

6. How do I track the status of my order?
Once your order has been placed, you will receive an email and a WhatsApp notification with the details of your order. You can track the shipment by clicking the link provided in the email/message.

7. Can I see the products before I buy them?
We are unable to provide samples of our collection, but we can share real-time images on a case-by-case basis if required.

8. Do I get a first-time customer discount?
Yes! You can get ₹150 off your first order (on a minimum purchase of ₹1500) by using the coupon code: WELCOME10 at checkout.

9. What payment methods do you accept?
We accept various payment methods, including major credit/debit cards and Cash on Delivery (COD) for your convenience.

10. What is your return policy?
We want you to be completely satisfied with your purchase. If you're not happy, you can return items within 7 days for a refund or exchange, provided they are unused and in their original packaging with tags.

11. How long will it take to receive my order?
Delivery times vary by location. Typically, you can expect your order to arrive within 5-7 business days. Once your order ships, you'll receive a tracking number for easy monitoring.

12. Do you ship internationally?
Yes, we proudly offer international shipping! Additional fees may apply based on your location. You can also place an order via WhatsApp for international shipping at +91-9779926125.

13. Are your products eco-friendly?
Absolutely! At Pankhhari, we prioritize sustainability. Our products are crafted with care, using eco-friendly materials and practices whenever possible.

14. How can I contact customer support?
If you have any questions or need assistance, you can reach our customer support team at contactus@pankhhari.com or through our contact form on the website. We're here to help!

15. How can I stay updated on new products and promotions?
Join our community by signing up for our newsletter at the bottom of our homepage. You’ll receive updates on new arrivals, exclusive offers, and special promotions!